Testimonials

"The best day of my life is when I receive ink from jeff. Ink is more expensive than oil and jeff has solved the problem."

" Excellent and appreciated service Jeff. Both cartridges arrived in Pristine condition. I have replaced all cartridges in our HP printer and pleased with quality of print. A satisfied customer, we will be back."

" Yes Jeff….the inks arrived on time thank you. I am a retired professional photographer and I can tell you that your product is as good in all respects as any 'branded' Epson-Canon and the like...inks."

" It is wonderful to see such a high level of customer support and professionalism - it's a rare thing these days! Obviously the testimonials are true."

" Thank you so much for the cartridge which arrived this morning & for the amazing service. I was really impressed with both the advice & service you gave me & will happily continue to buy my ink from you & recommend you to others."

" Subject: Legend Message Body: I think you guys are fantastic and I recommend you to everyone!! Keep up the great work and brilliant prices!"

" Thank you for your amazing offer and customer service very rare these days you normally have to battle to get anything back !!!!"

" My son gave me a couple of half used Epson 73's when he bought a new printer and the colour was so disappointing, I threw them out and replaced with yours!! I've attached a few pics for you to see the brilliance of your colour."

" Jeff, Thank you and most appreciated. Will pass on recommendation to all and sundry even maybe to Cartridge World who charged me $70 for refills. Will not be bothering with them in the future."

" Thank you so much for the prompt delivery. It only took two days. I have ordered from you before and I am most impressed. You deliver the kind of customer service, sadly lacking in a lot of other business's."

"I bought on price, so it was a surprise to get such outstanding service as well."

"Ultra fast delivery, Recommended to all"

"Received goods and very pleased with them, the ease of the transaction and the quality print that your cartridges produce is excellent as well as your competitive pricing. I will certainly be purchasing my cartridges from you in the future."

"Absolutely the best deal, delivery was superfast, recommend"

"Awesome service. Less than 24 hrs for delivery. Fantastic. Best company I have ever dealt with A++++ "

"Great Trade, Thanks for the advice, machine working well now :) "

"Just how I like fast thorough & cheap but top quality"

"Great service and after sales help, would recommend! Thanks."

"Fantastic trade. Real value for money."

"The product is fantastic will be purchasing more in the near future."

"2 thumbs up" "Unreal super service, well recommended"

"These are the best cartridges, the last lot I had to muck around re-applying the chip. But not these! just put them in and go, I will definitely be buying mine from Jeff from now on."

"The cartridges work perfectly. Fast trade and delivery. Can't tell the difference between genuine canon and these! A+ seller!"

"Absolutely superb person to deal with. Very obliging. I would certainly buy again. Highly recommend to all."

"A brilliant sale - a small hitch was instantly sorted out. Fully recommend. A+++"

"Delivered right when I needed them. Works like a charm and saved me valuable dollars. Definitely a worthwhile trade! Cheers Jeff!"

"THIS IS AN AWESOME COMPANY THEY HAD NO ISSUES IN REFUNDING $$$ AS I HAD ODERED THE WRONG ITEM...YAY YOU GUYS ROCK!!!"

Installation Instructions

Here are some helpful tips to solve common problems when installing a new ink cartridge.

It is not possible to list every printer that the cartridge fits on the box and the compatible cartridges may look slightly different to the original cartridge.  Keeping this in mind, if you are unsure that you have the correct cartridge, please contact us with your printer model and we can confirm that you do have the correct cartridge.

1.  Keep your fingers away from the shiny metal chip as static from your fingers can damage the chip.

2. Remove any outer packaging, yellow tape and orange plastic caps from new ink cartridge.

3. Change the cartridge immediately, never leave your printer without a cartridge.  The ink thickens up if left exposed to the air.  An empty cartridge in your printer is better than no cartridge at all.

4.  Check ink cartridges are seated securely in place, press firmly.

5.   If you receive an error message “cartridge is incompatible or cannot be recognised” the most common problems is static build up in the chip.

Take the cartridge out of the printer and rub the chip with a pencil rubber to remove the static.  Reinstall again and ensure the contact points on the cartridge and on the print head are aligned.

If this does not work then try installing the cartridge with the PC switched off, then once the cartridge is installed simply switch the PC back on.

If the message still reappears, turn the printer off (physically unplug it for 3-5 minutes – do not just switch off) and then back on again. You may then get the warning asking if you want to continue using a non-original cartridge. Click Yes and carry on with the normal printing procedure.

These solutions solve over 95% of all reported problems.

6.  If printer prints unusual colours after installing a new cartridge, check that there are no empty cartridges and then run a deep clean cycle.  This will clean out any dried or thickened ink.

If your printer has not been used for some time you may have to repeat this procedure more than once and it is a good idea to leave the ink cartridge in the printer overnight with the printer turned off.  The next day, run the cleaning process again. The dried ink will soften, making it easier for the printer to clean.

7. If your cartridge is not printing or printing poorly,  it is posisble that you have an air bubble in the exit tube of your cartridge. Remember that the absence of ink is the same as an air bubble. This usually occurs after printing 1 or 2 good pages (What is happening is that a small air bubble expands under the vacuum of printing to form a large air bubble, which blocks the flow of ink to the print head).   You can confirm that this is the problem if the print head cleaning routine actually makes the problem worse.

To solve this problem you need to let the printer sit without printing for several minutes, while tapping on the top of the cartridge. This may get the air bubble to move to the top of the cartridge, but it may not.  If it does not, remove the cartridge and try again.

8.  If you have replaced more than one cartridge, try installing the old cartridges again and then install the new cartridges one at a time to identify which cartridge is causing the problem.

9.  If you have any further trouble after following these steps, please contact us and we will replace any faulty cartridges as soon as possible.

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